360 degree performance appraisal Case of Ermataş LTD Nicosia
Victor, Orhue 1980-
360 degree performance appraisal Case of Ermataş LTD Nicosia Orhue Victor; Supervisor: Ertan Akün - Nicosia Cyprus International University 2013 - V, 75 p. tab., fig. 30.5 cm CD
Includes CD
Includes references (62-68 p.) Includes appendix (68-75 p.)
CHAPTER ONE 1 INTRODUCTION 1 CHAPTER TWO 3 LITERATURE REVIEW 3 INTRODUCTION 3 CHAPTER TWO 3 LITERATURE REVIEW 3 INTRODUCTION 1 CHAPTER TWO 3 LITERATURE REVIEW 3 INTRODUCTION 3 PERFROMANCE MANAGEMENT 5 OBJECTIVE OF PERFORMANCE MANAGEMENT 6 PERFORMANCE APPRAISAL 7 HISTORY OF 360 DEGREE PERFORMANCE APPRAISALS 8 360 DEGREE PERFORMNACE APPRAISAL SYSTEM 9 RELEVANCE OF 360 DEGREE FEEDBACK EVALUATIONS 12 BENEFITS OF 360 DEGREE APPRAISAL MODEL 14 EMPLOYEES 14 SUPERVISOR 14 TEAM MEMBER 14 LEADER AND MANAGER 15 VALUE SYSTEM 15 COMPETITIVE ADVANTAGES 15 IMPROVED CUSTOMER SERVICE 15 PERFORMANCE APPRAISAL AND ORGANIZATION CULTURE 15 SOURCES OF 360 DEGREE APPRAISAL RATING 17 SUPERRIOR RATINGS 17 SELF RATINGS 18 SELF RATINGS 19 PEER RATINGS 19 SUBORDINATE RATINGS 2O CUSTOMER RATINGS 21 PERFORMANCE DIMENSION 21 CHAPTER THREE 22 REASEARCH METHOD 22 INTRODUCTION 22 RESEARCH METHODOLOGY 22 THE PRIMARY DATA ANALYSIS APPROACH 23 RELIAHABILITY AND VALIDITY OF THE SURVEY INSTRUMENT 24 SMALL BUSINESS IN NORTH CYPRUS 26 COMPARSION OF 360 DEGREE PERFORMANCE APPRAISAL PROCESS 27 CHAPTER FOUR 30 CASE STUDY AT ERMATAS LTD NICOSIA 30 ABOUT ERMATAS LTD 30 PERFORMANCE MANAGEMENT PROCESS AT ERMATAS 30 ESTABLISHING 360 DEGREE PERFORMANCE OBJECTIVE 30 360 DEGREE APPRAISAL AT ERMATAS 31 CASE STUDY 32 STUDY INSTRUMENT AND MEASUREMENT 32 SCALE 33 CHAPTER FIVE 33 DATA ANALYSIS AND RESULTS 34 DESCRIPTIVE STATISTICS 34 AWARENESS OF 360 DEGREE PERFORMANCE APPRAISALS 34 PARTICIPATION IN PREVIOUS 360 DEGREE PERFORMANCE APPRAISALS PROCESS 36 RESPONDENTS AWARENESS OF 360 DEGREE PERFORMANCE APPRAISAL 37 RESPONDENTS PARTICIPATION IN PREVIOUS APPRAISAL PROCESS 39 CROSS TABULATION OF RESPONDENTS AWARENESS OF 360 DEGREE APPRAISAL PROCESS 40 CROSS TABULATION OF RESPONDENTS AWARENESS OF 360 DEGREE PERFORMANCE APPRAISAL PROCESS 40 KNOWLEDGE AND SKILL 42 COMMUNICATION 43 JOB PERFORMANCE 45 WORKING WITH OTHER 45 TRADITIONAL VERSUS 360 DEGREE FEEDBACK PERFORMANCE APPRAISAL 46 EFFICIENCY OF THE 360 DEGREE APPRAISAL PROCESS 46 INFERENCE 47 CHAPTER SIX 47 CONCLUSION 53 RECOMMENDATION 60 REFERENCES 62 APPENDIX 68
'ABSTRACT Performance management is very crucial to the success of any organization. For any organization to be able to achieve its set out goals and objectives, employees are required to be able to perform at an optimum level. The use of 360 Degree Performance Appraisal as a tool for measuring performance continue to be on the increase, used with caution and aligned with organizational goals can provide meaningful information for both the organization and individuals involved. The purpose of this thesis was to plan and implement a 360 degree performance appraisal, ascertain staffs awareness of 360 Degree Performance appraisal process, and also access the efficiency of the appraisal process based on employee's preference. The thesis was based on two hypotheses, if there is significant difference between employee ratings of 360 degree performance appraisal and efficiency in the performance appraisal, and performance rating has a strong impact on the overall performance appraisal efficiency. Key words: Performance management, 360 degree performance appraisal, performance, efficiency '
Verim
Efficiency
Performance management
Performans yönetimi
360 degree performance appraisal Case of Ermataş LTD Nicosia Orhue Victor; Supervisor: Ertan Akün - Nicosia Cyprus International University 2013 - V, 75 p. tab., fig. 30.5 cm CD
Includes CD
Includes references (62-68 p.) Includes appendix (68-75 p.)
CHAPTER ONE 1 INTRODUCTION 1 CHAPTER TWO 3 LITERATURE REVIEW 3 INTRODUCTION 3 CHAPTER TWO 3 LITERATURE REVIEW 3 INTRODUCTION 1 CHAPTER TWO 3 LITERATURE REVIEW 3 INTRODUCTION 3 PERFROMANCE MANAGEMENT 5 OBJECTIVE OF PERFORMANCE MANAGEMENT 6 PERFORMANCE APPRAISAL 7 HISTORY OF 360 DEGREE PERFORMANCE APPRAISALS 8 360 DEGREE PERFORMNACE APPRAISAL SYSTEM 9 RELEVANCE OF 360 DEGREE FEEDBACK EVALUATIONS 12 BENEFITS OF 360 DEGREE APPRAISAL MODEL 14 EMPLOYEES 14 SUPERVISOR 14 TEAM MEMBER 14 LEADER AND MANAGER 15 VALUE SYSTEM 15 COMPETITIVE ADVANTAGES 15 IMPROVED CUSTOMER SERVICE 15 PERFORMANCE APPRAISAL AND ORGANIZATION CULTURE 15 SOURCES OF 360 DEGREE APPRAISAL RATING 17 SUPERRIOR RATINGS 17 SELF RATINGS 18 SELF RATINGS 19 PEER RATINGS 19 SUBORDINATE RATINGS 2O CUSTOMER RATINGS 21 PERFORMANCE DIMENSION 21 CHAPTER THREE 22 REASEARCH METHOD 22 INTRODUCTION 22 RESEARCH METHODOLOGY 22 THE PRIMARY DATA ANALYSIS APPROACH 23 RELIAHABILITY AND VALIDITY OF THE SURVEY INSTRUMENT 24 SMALL BUSINESS IN NORTH CYPRUS 26 COMPARSION OF 360 DEGREE PERFORMANCE APPRAISAL PROCESS 27 CHAPTER FOUR 30 CASE STUDY AT ERMATAS LTD NICOSIA 30 ABOUT ERMATAS LTD 30 PERFORMANCE MANAGEMENT PROCESS AT ERMATAS 30 ESTABLISHING 360 DEGREE PERFORMANCE OBJECTIVE 30 360 DEGREE APPRAISAL AT ERMATAS 31 CASE STUDY 32 STUDY INSTRUMENT AND MEASUREMENT 32 SCALE 33 CHAPTER FIVE 33 DATA ANALYSIS AND RESULTS 34 DESCRIPTIVE STATISTICS 34 AWARENESS OF 360 DEGREE PERFORMANCE APPRAISALS 34 PARTICIPATION IN PREVIOUS 360 DEGREE PERFORMANCE APPRAISALS PROCESS 36 RESPONDENTS AWARENESS OF 360 DEGREE PERFORMANCE APPRAISAL 37 RESPONDENTS PARTICIPATION IN PREVIOUS APPRAISAL PROCESS 39 CROSS TABULATION OF RESPONDENTS AWARENESS OF 360 DEGREE APPRAISAL PROCESS 40 CROSS TABULATION OF RESPONDENTS AWARENESS OF 360 DEGREE PERFORMANCE APPRAISAL PROCESS 40 KNOWLEDGE AND SKILL 42 COMMUNICATION 43 JOB PERFORMANCE 45 WORKING WITH OTHER 45 TRADITIONAL VERSUS 360 DEGREE FEEDBACK PERFORMANCE APPRAISAL 46 EFFICIENCY OF THE 360 DEGREE APPRAISAL PROCESS 46 INFERENCE 47 CHAPTER SIX 47 CONCLUSION 53 RECOMMENDATION 60 REFERENCES 62 APPENDIX 68
'ABSTRACT Performance management is very crucial to the success of any organization. For any organization to be able to achieve its set out goals and objectives, employees are required to be able to perform at an optimum level. The use of 360 Degree Performance Appraisal as a tool for measuring performance continue to be on the increase, used with caution and aligned with organizational goals can provide meaningful information for both the organization and individuals involved. The purpose of this thesis was to plan and implement a 360 degree performance appraisal, ascertain staffs awareness of 360 Degree Performance appraisal process, and also access the efficiency of the appraisal process based on employee's preference. The thesis was based on two hypotheses, if there is significant difference between employee ratings of 360 degree performance appraisal and efficiency in the performance appraisal, and performance rating has a strong impact on the overall performance appraisal efficiency. Key words: Performance management, 360 degree performance appraisal, performance, efficiency '
Verim
Efficiency
Performance management
Performans yönetimi