A STUDY OF SERVICE QUALITY AND CUSTOMER SATISFACTION OF USING PUBLIC TRANSFORMATION IN LIBYA / (Kayıt no. 289041)
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| 000 -BAŞLIK | |
|---|---|
| Sabit Uzunluktaki Kontrol Alanı | 02911nam a22003017a 4500 |
| 003 - KONTROL NUMARASI KİMLİĞİ | |
| Kontrol Alanı | KOHA |
| 005 - EN SON İŞLEM TARİHİ ve ZAMANI | |
| Kontrol Alanı | 20230418155115.0 |
| 008 - SABİT UZUNLUKTAKİ VERİ ÖGELERİ - GENEL BİLGİ | |
| Sabit Alan | 221109d2022 cy ||||| m||| 00| 0 eng d |
| 040 ## - KATALOGLAMA KAYNAĞI | |
| Özgün Kataloglama Kurumu | CY-NiCIU |
| Kataloglama Dili | eng |
| Çeviri Kurumu | CY-NiCIU |
| Açıklama Kuralları | rda |
| 041 ## - DİL KODU | |
| Metin ya da ses kaydının dil kodu | eng |
| 090 ## - Yerel Tasnif No | |
| tasnif no | YL 2451 |
| Cutter no | M64 2022 |
| 100 1# - KİŞİ ADI | |
| Yazar Adı (Kişi adı) | Muhammed, Muad Basheer Aqeelah |
| 245 12 - ESER ADI BİLDİRİMİ | |
| Başlık | A STUDY OF SERVICE QUALITY AND CUSTOMER SATISFACTION OF USING PUBLIC TRANSFORMATION IN LIBYA / |
| Sorumluluk Bildirimi | MUAD BASHEER AQEELAH MOHAMMED; SUPERVISOR: ASST. PROF. DR. GÖKTUĞ TENEKECİ |
| 246 23 - DEĞİŞİK BAŞLIK FORMU | |
| Başlık uygun / kısa başlık | A CASE STUDY TRIPOLI CITY |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | 2022 |
| 300 ## - FİZİKSEL TANIMLAMA | |
| Sayfa, Cilt vb. | 138 sheets; |
| Boyutları | 31 cm. |
| Birlikteki Materyal | Includes CD |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| Content type code | txt |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| Media type code | n |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| Carrier type code | nc |
| 502 ## - TEZ NOTU | |
| Tez Notu | Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Civil Engineering Department |
| 504 ## - BİBLİYOGRAFİ NOTU | |
| Bibliyografi Notu | Includes bibliography (sheets 108-114) |
| 520 ## - ÖZET NOTU | |
| Özet notu | ABSTRACT<br/>The exponential growth in the private car usage in Libya is simultaneous to the increase of population in the country. The lack of efficiency in the public transportation system which has giving rise to automobile private ownerships throughout the country and this puts immense pressure on the citizens to own and rely on private car use which is not sustainable for any country geared towards development. The present situation in the operation of public transport within the country relinquishes all the power to the service provide with no definitive and clear way of measuring performance and efficiency, functionality and customer satisfaction. Therefore, the study aims to access the service quality and customer satisfaction of using public transport system in Tripoli, Libya by assessing and evaluating the performance of the existing system and also examining the benefits of development of an executive body of public transport to investigate other modes development for a more structured service, the objectives of the study are also defined in order to have a clear direction. They include identify the key drivers and major contributors to inefficiency in the public transportation within the city and other. This is conducted by carrying out an evaluation on the current state of public transport system. The study commences with an introduction section for the chapter one, a literature review as the second chapter, the methodology section as the third chapter and the fourth chapter contains the discussion of results and analysis, lastly chapter five concludes the study which comprises of the conclusion and recommendations.<br/>Keywords: Bus Service, Libya, Public Bus Transport, Service Quality, Survey, Tripoli |
| 650 #0 - KONU BAŞLIĞI EK GİRİŞ - KONU TERİMİ | |
| Konusal terim veya coğrafi ad | Transportation |
| Alt başlık biçimi | Dissertations, Academic |
| 650 #0 - KONU BAŞLIĞI EK GİRİŞ - KONU TERİMİ | |
| Konusal terim veya coğrafi ad | Buses |
| Alt başlık biçimi | Dissertations, Academic |
| 700 1# - EK GİRİŞ - KİŞİ ADI | |
| Yazar Adı (Kişi adı) | Tenekeci, Göktuğ |
| İlişkili Terim | supervisor |
| 942 ## - EK GİRİŞ ÖGELERİ (KOHA) | |
| Sınıflama Kaynağı | Dewey Onlu Sınıflama Sistemi |
| Materyal Türü | Thesis |
| Geri Çekilme Durumu | Kayıp Durumu | Sınıflandırma Kaynağı | Kredi için değil | Koleksiyon Kodu | Kalıcı Konum | Mevcut Konum | Raf Yeri | Kayıt Tarih | Source of acquisition | Yer Numarası | Demirbaş Numarası | Son Görülme Tarihi | Fatura Tarihi | Materyal Türü | Genel / Bağış Notu |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Onlu Sınıflama Sistemi | Tez Koleksiyonu | CIU LIBRARY | CIU LIBRARY | Tez Koleksiyonu | 09.11.2022 | Bağış | YL 2451 M64 2022 | T2764 | 09.11.2022 | 09.11.2022 | Thesis | Civil Engineering Department | |||
| Dewey Onlu Sınıflama Sistemi | CIU LIBRARY | CIU LIBRARY | Görsel İşitsel | 09.11.2022 | Bağış | YL 2451 M64 2022 | CDT2764 | 09.11.2022 | 09.11.2022 | Suppl. CD | Civil Engineering Department |