MERIT BASED REWARD, JOB SATISFACTION AND EMPLOYEE'S TURNOVER: THE MEDIATING ROLE OF WORK STRESS/ ESAPE WILLIAM EKOH; Supervisor: Shiva ILKHANIZADEH

Yazar: Katkıda bulunan(lar):Tanım: VIII, 72 sheets; tables, figures, 30.5 cm CDİçerik türü:
  • text
Ortam türü:
  • unmediated
Taşıyıcı türü:
  • volume
Konu(lar):
Eksik içerik
1 CHAPTER ONE
1 INTRODUCTION
4 PURPOSE OF STUDY
4 SIGNIFICANT OF STUDY
5 CHAPTER TWO
5 LITERATURE REVIEW
5 MERIT BASED REWARD
6 CONCEPT MERIT BASED REWARD
9 MERIT BASED REWARD IN THE HOTEL
10 JOB SATISFACTION
11 THE CONCEPT OF JOB SATISFACTION
13 JOB SATISFACTION IN THE HOTEL
15 EMPLOYEE'S TURNOVER
16 CONCEPT OF EMPLOYEE'S TURNOVER
19 EMPLOYEE'S TURNOVER IN HOTEL
20 WORK STRESS
21 CONCEPT OF WORK STRESS
22 WORK STRESS HOTEL
23 THE CONCEPTUAL FRAMEWORK AND THEORIES
23 THE REFLECTION TRHEORY OF COMPENSATION
25 RESEARCH HYPOTHESIS
29 THE PROPOSED RESEARCH MODEL
30 METHODOLOGY
30 STUDY SITE
30 CHAPTER THREE
30 STUDY SITE
31 STUDY DESIGN
32 DATdA COLLECTION
33 METHOD OF DATA ANALYSIS
34 CHAPTER FOUR
34 DATA ANALYSIS AND RESULT
34 DISTRIBUTION OF STUDY SAMPLE
34 DEMOGRAPHY PROFILE
37 RELIABILITY TEST
37 DESCRIPTIVE STATISTICS ON SAMPLE
45 CHAPTER FIVE
45 CONCLUSION AND RECOMMENDATIONS
46 RECOMMENDATIONS AND LIMITATIONS
46 TO THE HOTEL MANAGEMENT
47 REFERENCES
Tez notu: Thesis (MBA) - CYPRUS INTERNATIONAL UNIVERSITY INSTITUTE OF GRADUATE STUDIES AND RESEARCH Business Administration Department Özet: ABSTRACT Personal- based reward systems are used in most institutions in America and are becoming famous in other western countries. One of the reasons for its approval is that, merit-based rewards seem to have a positives effect on several key outcomes such as, employee's job satisfaction, pay satisfaction, intention to stay, actual retention, and turn over and work stress. Considering the fact that job satisfaction and employees turnover are critical aspects of organizational success, making some researchers to emphasized on the potentials of positive result of merit-based rewards? But, the positive result of merit-based reward has also marked some negative effects on personal determination, intrinsic motivation, work stress and self-esteem but has given a positive effect in competition and hostility among employees. Merit-based reward in the research will not focus on pay-based employees' performance but will be examining how or the effects it will have when there is work stress and also, on how it will affect the employee to continue or leave the job. Considering the values and meanings that individuals attach to their pay, it was suggested that the mediating effect of work stress on job satisfaction and employees' turnover will either cause the employee to leave or to continue. This research made used of the quantitative research method were sample of 275 workers were randomly selected among the five (5) stars hotels in Northern Cyprus and self-answered questionnaires were been issued. It was found out that merit based has a significant impact on both Job satisfaction and employee's turnover but work stress mediating job satisfaction shows a little or insignificant effect on job satisfaction but has a significant effect on employee's turnover. Key words: Merit Based Reward, Job Satisfaction, Employee's Turnover, Work Stress
Materyal türü: Thesis
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Materyal türü Geçerli Kütüphane Koleksiyon Yer Numarası Durum Notlar İade tarihi Barkod Materyal Ayırtmaları
Suppl. CD Suppl. CD CIU LIBRARY YL 1760 E46 2020 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department CDT1966
Thesis Thesis CIU LIBRARY Tez Koleksiyonu Tez Koleksiyonu YL 1760 E46 2020 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department T1966
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Thesis (MBA) - CYPRUS INTERNATIONAL UNIVERSITY INSTITUTE OF GRADUATE STUDIES AND RESEARCH Business Administration Department

Includes bibliography sheets 47-72

ABSTRACT Personal- based reward systems are used in most institutions in America and are becoming famous in other western countries. One of the reasons for its approval is that, merit-based rewards seem to have a positives effect on several key outcomes such as, employee's job satisfaction, pay satisfaction, intention to stay, actual retention, and turn over and work stress. Considering the fact that job satisfaction and employees turnover are critical aspects of organizational success, making some researchers to emphasized on the potentials of positive result of merit-based rewards? But, the positive result of merit-based reward has also marked some negative effects on personal determination, intrinsic motivation, work stress and self-esteem but has given a positive effect in competition and hostility among employees. Merit-based reward in the research will not focus on pay-based employees' performance but will be examining how or the effects it will have when there is work stress and also, on how it will affect the employee to continue or leave the job. Considering the values and meanings that individuals attach to their pay, it was suggested that the mediating effect of work stress on job satisfaction and employees' turnover will either cause the employee to leave or to continue. This research made used of the quantitative research method were sample of 275 workers were randomly selected among the five (5) stars hotels in Northern Cyprus and self-answered questionnaires were been issued. It was found out that merit based has a significant impact on both Job satisfaction and employee's turnover but work stress mediating job satisfaction shows a little or insignificant effect on job satisfaction but has a significant effect on employee's turnover. Key words: Merit Based Reward, Job Satisfaction, Employee's Turnover, Work Stress

1 CHAPTER ONE

1 INTRODUCTION

4 PURPOSE OF STUDY

4 SIGNIFICANT OF STUDY

5 CHAPTER TWO

5 LITERATURE REVIEW

5 MERIT BASED REWARD

6 CONCEPT MERIT BASED REWARD

9 MERIT BASED REWARD IN THE HOTEL

10 JOB SATISFACTION

11 THE CONCEPT OF JOB SATISFACTION

13 JOB SATISFACTION IN THE HOTEL

15 EMPLOYEE'S TURNOVER

16 CONCEPT OF EMPLOYEE'S TURNOVER

19 EMPLOYEE'S TURNOVER IN HOTEL

20 WORK STRESS

21 CONCEPT OF WORK STRESS

22 WORK STRESS HOTEL

23 THE CONCEPTUAL FRAMEWORK AND THEORIES

23 THE REFLECTION TRHEORY OF COMPENSATION

25 RESEARCH HYPOTHESIS

29 THE PROPOSED RESEARCH MODEL

30 METHODOLOGY

30 STUDY SITE

30 CHAPTER THREE

30 STUDY SITE

31 STUDY DESIGN

32 DATdA COLLECTION

33 METHOD OF DATA ANALYSIS

34 CHAPTER FOUR

34 DATA ANALYSIS AND RESULT

34 DISTRIBUTION OF STUDY SAMPLE

34 DEMOGRAPHY PROFILE

37 RELIABILITY TEST

37 DESCRIPTIVE STATISTICS ON SAMPLE

45 CHAPTER FIVE

45 CONCLUSION AND RECOMMENDATIONS

46 RECOMMENDATIONS AND LIMITATIONS

46 TO THE HOTEL MANAGEMENT

47 REFERENCES

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