Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes bibliography (sheets 43-47)

ABSTRACT Many industrial firms around the world are trying to attain organizational quality. Strong organizational innovation (OI) and High performance human resources practices (HPHR) activities are required to be effective organizations in terms of productive operations. The aim of this research is to examine how HPHR practices and OI influence organizational performance (OP). Deductive reasoning is used in this investigation where a survey of 290 participants comprising of workers in a telecommunication company in Nigeria. This posit the three hypotheses of this study which shows that high performance human resources practices and organizational innovation has an influence on organizational performance (i.e., in hypothesis one and two). Furthermore, in hypothesis three which shows the mediating influence of organizational innovation in the relationship between high performance human resources practices and organizational performance. These hypotheses and data collected is evaluated using the social science statistical (SPSS) tool. The Programs is used to conduct the reliability test, correlation and regression analysis for this study's variables. The outcomes of this research support Hypotheses one and two, but Hypothesis three is rejected. This research is beneficial to telecommunication industry and organization as a reference point for managing HPHR, organizational innovation towards attaining high level of organizational performance. In addition, help policy makers, stakeholders, and management of the telecommunication company more specifically the HPHR in adopting properly and well-articulated HR practices which will stimulate and increase productivity and performance. Keywords: High Performance Human Resources Practices, Organizational Innovation, Organizational Performance, Telecommunication Industry