ON THE RELATION BETWEEN TQM PRACTICES AND EMPLOYEE PERFORMANCE / MUHAMMED OLANREWAJU SULEIMAN; SUPERVISOR: PROF. DR. HARUN ŞEŞEN
Dil: İngilizce 2022Tanım: 54 sheets; 31 cm. Includes CDİçerik türü:- text
- unmediated
- volume
Thesis
| Materyal türü | Geçerli Kütüphane | Koleksiyon | Yer Numarası | Durum | Notlar | İade tarihi | Barkod | Materyal Ayırtmaları | |
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Thesis
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CIU LIBRARY Tez Koleksiyonu | Tez Koleksiyonu | YL 2708 S85 2022 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Business Administration Department | T3037 | |||
Suppl. CD
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CIU LIBRARY Görsel İşitsel | YL 2708 S85 2022 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Business Administration Department | CDT3037 |
CIU LIBRARY raflarına göz atılıyor, Raftaki konumu: Tez Koleksiyonu, Koleksiyon: Tez Koleksiyonu Raf tarayıcısını kapatın(Raf tarayıcısını kapatır)
Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department
Includes bibliography (sheets 45-49)
ABSTRACT
The aim of the study was to examine the influence of total quality management practice
(TQMP) on employee performance (EP): the mediating role of psychological
meaningfulness (PM) in banking industry. The study examines three different
hypotheses. The present study investigated the effect of total quality management
practice (TQMP) on employee performance (EP). Also, it examines the effect of
psychological meaningfulness (PM) on employee performance (EP), and lastly the
mediation of psychological meaningfulness (PM) on the relationship between total
quality management practice (TQMP) and employee performance (EP).
However, the main approach adopted is a quantitative research method consisting of
both survey, descriptive research design, correlation and regression analysis in other
to attain the research objective using a questionnaire as the instrument and the
questionnaire was distributed electronically to 300 employees both male and female
who were working in First bank of Nigeria during the period of the research and only
224 questionnaires were returned which forms 74.7% of the aggregate.
Consequently, the result of this research work demonstrates huge positive influence of
total quality management practice (TQMP) on employee performance (EP), also
positive influence of psychological meaningfulness (PM) on employee performance
(EP), and psychological meaningfulness (PM) partially mediate the effect of total
quality management practice (TQMP) on employee performance (EP).
Keywords: Banking Industry; Employee Performance; Psychological
Meaningfulness; Total Quality Management Practice.