Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department

Includes bibliography (sheets 48-53)

ABSTRACT
This research tends to investigate Coping Mechanisms of Burnout on Human Resource
Management and Hotel Employees: Testing the Effects of Artificial Intelligence and
Wellbeing from hotels ((n=200) employees in Abuja, Nigerian. The purpose of this
study is to investigate the relationship between Artificial Intelligence (Decision
Support System), Human Resource Administration (Recruitment and Selection),
Employees Psychological wellbeing and Burnout in Hotels in Abuja, Nigeria and to
investigate what extent Hotels in Abuja, Nigeria have invested into Artificial
Intelligence. A quantitative research methodology was used to design the research
questions. Different tested questionnaires were used to collect data from hotels in
Abuja Nigeria from 12 of April to 26 of June, 2022. Tables, figures, frequency with
the help of SPSS were used to calculate and analyze data which were gathered. Our
findings show that there is a positive relationship between AI and HRM, and a negative
relationship between HRM and Burnout more so there is a negative relationship
between AI, EPWB and Burnout in the hotel industry also results from this
investigation reveals that HRM mediates the relationship between AI and Burnout,
EPWB mediates the relationship between AI and Burnout. This research was
concluded by encouraging hotel industries to invest in to artificial intelligence in order
to help HRM cope with burnout. On the other hand, managers and stakeholders should
introduce special coping mechanisms like, Employees training, awareness and
educating employees (AI Knowledge Management) on how to cope with Artificial
Intelligence for frontline employees.
Keywords: Abuja, Artificial Intelligence, Decision Support System, Frontline
Employees, Hotels, Human Resource Management, Knowledge Management,
Psychological wellbeing.