Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes bibliography (sheets 62-73)

ABSTRACT
The study aims to provide a detailed understanding on the role of communication and
knowledge-sharing patterns on team-building and effectiveness. The study also aims
to reveal the communication patterns and knowledge-sharing preferences of the
participants. In addition, the study aims to understand how participants evaluate the
role of communication and knowledge-sharing patterns of the organization on the
team-building process along with team effectiveness. Furthermore, the study aims to
reveal how working in teams contributes to organizational success. This study
utilizes a qualitative methodology and study data collected with open-ended
interview questions. A web-based questionnaire was administered to the study
participants. Non-random, convenience sampling was used where the researcher
selected the participants based on their availability. A total of 40 participants were
selected from financial institutions, institutions of learning (tertiary and secondary),
the telecommunication sector, petroleum sector non-governmental organizations, and
the hospitality industry. Collected data were analyzed with content analysis which is
conducted based on categorizing the textual data to identify patterns and themes. The
study revealed the communication and knowledge-sharing patterns and their role in
the team-building process and team effectiveness through coding the textual data and
identifying main themes and major theme categories. The findings have
demonstrated two significant points about the role of communication and
knowledge-sharing patterns on the team-building process and team effectiveness.
First, it shows that effective communication and knowledge-sharing patterns in the
team-building process should be enforced entirely in every project-based
organization so that it can be integrated as one of the necessary standards and values
of the corporate culture of the institutions. Second, it divulges the factors of flexible
skills such as communication skills, the capacity to handle crises and difficulties in
the workplace, and the attributes of communication and knowledge-sharingamongst
workers should be checked. Findings of the thesis are seen as the promotion of good
services, the value of the services, customer satisfaction, fast and efficient delivery of
goods and services through the use of communication skills and knowledgesharingto promote team-building, and team effectiveness in the achievement of goals
in PBOs (Project-Based Organizations). It also builds relationship and bond among
team members aside work-related relationship. It also improves specialization
through delegation of task that are convienent to the knowledge areas of team
members.
Keywords: Content Analysis, Knowledge-sharing, Organizational communication,
Team-building, Team effectiveness