ADVANCE MECHANICS (ROBOTICS) ACCEPTANCE SERVICE QUALITY AND CUSTOMERS' LOYALTY / NTONGWE STELLA LOMBE; SUPERVISOR: ASSOC. PROF. DR. ORHAN ULUDAG

Yazar: Katkıda bulunan(lar):Dil: İngilizce 2022Tanım: 65 sheets; 31 cm. Includes CDİçerik türü:
  • text
Ortam türü:
  • unmediated
Taşıyıcı türü:
  • volume
Konu(lar): Tez notu: Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department Özet: ABSTRACT The thesis looked at the advance mechanics acceptance, service quality and customers’ loyalty a case study of selected seven (7) hotels in Dubai using robot. Primary data were administered to the employees in the hotels. Structural equation modeling and the exploratory factor analysis were conducted with AMOS (20). The weight regression results supported the directional hypotheses formulated. Positive and significant associations were established between advance mechanics acceptance, service quality and customers’ loyalty with the measure values of 0.321 and 0.463 independently. The Zober result also affirmed that service quality positively and significantly mediates the relationship between Advance mechanics acceptance and customers’ loyalty. More so, the covariance result affirmed a positive and significant association between advance mechanics acceptance, service quality and customers’ loyalty. The Exploratory factor analysis result affirmed that the variables were accepted, moderately, highly correlated and useful as revealed by the values of KMO’s, Bartlett’s and principal component analysis respectively. The Cronbach’s Alpha with the value of 0.647 revealed that the questions were good and dependable. In view of this, the paper recommended the acceptance of advance mechanics in order to enhance the service quality and customers’ loyalty. Keywords: Advance Mechanics Acceptance, Customers’ Loyalty, Service Quality
Materyal türü: Thesis
Mevcut
Materyal türü Geçerli Kütüphane Koleksiyon Yer Numarası Durum Notlar İade tarihi Barkod Materyal Ayırtmaları
Thesis Thesis CIU LIBRARY Tez Koleksiyonu Tez Koleksiyonu YL 2668 L66 2022 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Tourism and Hotel Management Department T2997
Suppl. CD Suppl. CD CIU LIBRARY Görsel İşitsel YL 2668 L66 2022 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Tourism and Hotel Management Department CDT2997
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Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department

Includes bibliography (sheets 43-48)

ABSTRACT
The thesis looked at the advance mechanics acceptance, service quality and customers’
loyalty a case study of selected seven (7) hotels in Dubai using robot. Primary data
were administered to the employees in the hotels. Structural equation modeling and
the exploratory factor analysis were conducted with AMOS (20). The weight
regression results supported the directional hypotheses formulated. Positive and
significant associations were established between advance mechanics acceptance,
service quality and customers’ loyalty with the measure values of 0.321 and 0.463
independently. The Zober result also affirmed that service quality positively and
significantly mediates the relationship between Advance mechanics acceptance and
customers’ loyalty. More so, the covariance result affirmed a positive and significant
association between advance mechanics acceptance, service quality and customers’
loyalty. The Exploratory factor analysis result affirmed that the variables were
accepted, moderately, highly correlated and useful as revealed by the values of
KMO’s, Bartlett’s and principal component analysis respectively. The Cronbach’s
Alpha with the value of 0.647 revealed that the questions were good and dependable.
In view of this, the paper recommended the acceptance of advance mechanics in
order to enhance the service quality and customers’ loyalty.
Keywords: Advance Mechanics Acceptance, Customers’ Loyalty, Service Quality

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