Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes bibliography (sheets 53-59)

ABSTRACT
In modern times, the pandemic has presented several challenges to the teaching and
non-teaching staff of different universities. The general well-being of the staff has
impacted their performance, given the fact that several financial, mental, and social
challenges were faced during the pandemic. Therefore, it is vital to underscore the
prevailing issues among the staff through questionnaires that was sent to retrieve
primary data. It is based on the analysis of the data-informed conclusions were made
on the extent of the problem and how best the staff could be a help to improve their
general performance. A quantitative research design was adopted. The questionnaires
were sent electronically to the demographic and the data collected was carefully
analyzed using SPSS. For assessing the data set, descriptive factor analysis is
implemented in this study, along with other statistical tools such as reliability tests,
correlation analysis and regression analysis. The data were indeed reliable and valid
for further study, which led to the discovery that employee job engagement and
organizational citizenship behavior had a positive and significant impact on employee
performance. A part of the findings of this research contradicted the generally held
belief that employee performance in an organization is significantly influenced by their
level of well-being, which could be assumed that this occurred due to the period the
data was collected which was during the pandemic. This research will help
organizations and their managers to look more into the wellbeing of their staff in the
case of a future pandemic or similar occurrence.
Keywords: Employee Performance, Employee Wellbeing, Job Engagement,
Organizational Citizenship Behavior