Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management Department

Includes References (sheets 55-67)

ABSTRACT
The purpose of this study is to quantify the mediating role of patient’s safety culture
on the influence of quality of service on patient satisfaction in Kosofe LCDA Hospital,
Lagos, Nigeria. Looking at the current trend of most countries around the world,
especially African countries. In addition, Kosofe local government development area
hospital, Lagos state, Nigeria, was selected for the quantitative analysis due to the ease
with which it was possible to meet the patients of the hospital in Nigeria, to learn about
the challenges and select one local government hospital to measure the level of patient
satisfaction. After that, the examination questions were laid out because the facilities
face difficulties related to factors that affect service quality. By responding to the
examination question and satisfying the researcher's motivation through patient’s
safety culture, some improvements were made to a superior understanding of the
factors influencing medical service quality in order to realize the experience levels of
patient satisfaction.
The result of the study shows that Kosofe LCDA Hospital, Lagos state, in Nigeria is
influenced by service quality as regard patients’ satisfaction according to the study.
This implies that service quality plays a significant role in patients’ satisfaction (PS)
in Kosofe LCDA Hospital, Lagos state, Nigeria. Additionally, the study uncovered
that patients’ safety culture (PSC) have a moderate positive impact on patients’
satisfaction (PS) in Kosofe LCDA.
Keywords: Nigeria, Patient Safety Culture, Patient Satisfaction, Service Quality