Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration

This thesis investigates the influence of demographic variables on knowledge sharing
among employees in a service organization in Nigeria. The study aims to uncover
how factors such as gender, age, educational level, cultural background, marital
status, employee tenure, position, and department impact knowledge sharing
behaviors within the organization. The research adopts a quantitative approach,
utilizing survey data collected from a sample of employees within the service
organization. Statistical analyses, including independent sample t-tests and ANOVA,
were conducted to examine the relationships between demographic variables and
knowledge sharing scores. The findings reveal significant differences in knowledgesharing
behavior based on certain demographic variables. Specifically, gender and
educational level were identified as significant predictors of knowledge sharing.
Male employees demonstrated higher knowledge-sharing scores than their female
counterparts, suggesting a gender-based difference in sharing knowledge within the
organization. Additionally, employees with higher educational levels exhibited more
excellent knowledge-sharing tendencies, indicating the influence of educational
attainment on knowledge exchange. Interestingly, age, cultural background, marital
status, employee tenure, position, and department did not show significant
associations with knowledge sharing behavior. These results suggest that these
demographic variables may have limited impact on employees' willingness or ability
to share knowledge within the service organization. These findings have practical
implications for fostering a knowledge sharing culture within service organizations
in Nigeria. Strategies such as promoting diversity and inclusion, developing training
programs on effective communication and knowledge sharing techniques, and
establishing knowledge sharing platforms can enhance knowledge sharing practices
among employees. Furthermore, recognizing and rewarding knowledge sharing
efforts, encouraging cross-functional collaboration, and providing mentorship
opportunities can further facilitate knowledge exchange within the organization.