Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration

The adoption of Artificial Intelligence (AI) systems and applications by organizations has led to notable transformations within all professional spheres. This has raised apprehensions on job stability and workforce engagement. With the start of heavy use of AI systems, we believe that workers in different fields might have developed some worries on how AI will create structural changes in the work place. Employees may think of losing their job but might also see it as a practical in improving productivity at work, when it comes to dealing with huge internal information. Artificial intelligence is imperative for employers and employees alike to proficiently navigate the developing dynamics of the workplace. This study therefore aims to investigate employee perception of risk and opportunity of adoption of AI on Job insecurity and employee engagement. Quantitative research study was utilized in this study for data collection. Primary data was collected from bank employees in Nigeria selected through purposive sampling technique using a 26 items close-ended questionnaire. Correlation analysis was used for data analysis via SPSS. The results showed that employees perceive in the future, when more advanced AI tools integrated into work process, exisiting work practice will change and some employees from specific units may face increased job insecurity. On the other hand, study also showed a positive correlation between employee perception of AI integration to work processes will bring in opportunities and this in turn will increase employee engagement. Employees being positive and accepting AI integration at work believe, with little employee training, worries of losing job will lessen. As study results illustrated, employees believe some jobs have a chance to pass to AI systems but also believe AI integration will bring advantages of fast decision making and control over information flow especially when dealing with customers with different needs. Thus, it is important for managers to take into account the ethical and social ramifications of AI integration and guarantee its utilisation in a responsible manner to mitigate adverse effects on the labour force.