Includes appendixes (125-137 p.)

Includes references (109-124 p.)

'Abstract Health Care industry is a people-centered industry with respect to the patients whom affectionate service is rendered to and the staff that delivers the exceptional service. It is important for a service oriented organization to know and understand the motivation needs of its employees since employee motivation is a significant element of health system' performance. Providing a motivating environment for employees becomes more important in the health-care system in our world today. This quantitative study helps to increase our awareness and knowledge of the influencing motivational attributes of major private hospital staff in North Cyprus. It is an aspect of negligence having little research done on what motivates the private health sector employees in North Cyprus. It helps to examine the motivational factors that Cyprus Life Hospital employees take important to their job satisfaction. Knowing each individual employee and what motivates him or her has becomes of necessity for the health service organizations management to function productively to the employees and patients altogether. The employees constitute varying demographical characteristics with one different to the other in age, gender, race, culture and possess unique education level. Frederick Herzberg's motivation-hygiene theory was used as the theoretical framework for this study. Herzberg, Mausner & Snyderman (1959) state that there were two sets of factors that influenced job satisfaction and job dissatisfaction. These unique individual factors are paramount to the job environment. One hundred and fifty (150) questionnaires were distributed to all the staff of the hospital; doctor, nurses, therapeutic staff, diagnostic staff, administrative and support staffs in Cyprus Life Hospital, North Cyprus. The statistical analysis utilized for this study is correlation analysis and hierarchical multiple regression analysis to examine the relationships of multiple factors to job satisfaction and used as the theoretical framework. The result shows that Herzberg two-factor theory: the 'motivator' and 'hygiene' have impact in influencing the job satisfaction level of the hospital staff; they are not enough predictors of job satisfaction, except for connectedness to the organization. Furthermore, the demographics are not effective contributors to job satisfaction too. Keywords: Motivation, Intrinsic Factors, Extrinsic Factors, Employees, Job Satisfaction '

10 CHAPTER 1

10 INTRODUCTION

10 NORTH CYPRUS HEALTH SECTOR

11 BACKGROUND OF THE PROBLEM

11 STATEMENT OF THE PROBLEM

13 PURPOSE OF THE STUDY

13 RESEARCH QUESTİONS

14 RESEARCH OBJECTİVES

14 RESEARCH HYPOTHESIS

18 SIGNIFICANCE OF THE STUDY

19 DEFINITION OF TERMS

20 OVERVIEW OF THE STUDY

22 CHAPTER 2

22 MOTIVATION

23 WORK MOTIVATION

25 EMPLOYEE MOTIVATION

26 MOTIVATIONAL THEROIES

27 The Content Theories of Motivation

42 The process Therories

49 MOTIVATION, CULTURE AND CHANGE

52 JOB SATISFACTION

53 Definition of Job Satisfaction

54 JOB SATISFACTION DIMENSIONS

56 Indıvıdual Varıables

63 Organization Variables

70 STRESS

71 JOB SECURITY

73 CHAPTER 3

73 RESEARCH METHODOLOGY

73 INTRODUCTION

77 RESEARCH DESIGN

77 INSTRUMENTATION

78 Reliability& Validity of the Survey Instrument

79 Demographic Questionnaire

79 Job Satisfaction Survey Instrument

80 POPULATION

81 Sample

81 STATISTICAL TECHNIQUES

83 CHAPTER 4

83 FINDINGS

83 INTRODUCTION

83 DEMOGRAPHICAL DATA REPRESENTATION

89 INFERENTIAL STATISTICS

89 Hierarchical Regression

91 Hygiene and Motivator Factors

92 RESEARCH QUESTIONS

92 Research Questions 1

95 Resaecrh Question 2

98 Research Question 3

99 Research Question 4

100 CHAPTER 5

100 DISCUSSION,RECCOMENDATIONS, CONCLUSION

100 INTRODUCTION

100 DISCUSSION

103 Emphasis on The Factors Relatıng to Job Satisfactıon From the Study

105 RECOMMENDATION

107 LIMITATIONS OF THE STUDY

108 CONCLUSION

108 REFERENCES