The impact of human resource management on organizational performance: Case study of private banks in TRNC Ugonna I. Aguta; Supervisor: Hasret Balcıoğlu

Yazar: Katkıda bulunan(lar):Dil: İngilizce Yayın ayrıntıları:Nicosia Cyprus International University 2013Tanım: XXIII, 82 p. tab., fig. 30.5 cm CDİçerik türü:
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CHAPTER 1
1 LITERATURE REVIEW
8 Human Resource (HR) and Human Resource Managament (HRM)
10 Strategic Human Resource Management
11 Job Satisfaction
12 Organizational Commitment
14 Motivation
14 Training and Development
17 Recruitment and Selection
19 Compensation
21 Performance Evaluation
22 Promotional Practices
24 Chapter 3
24 Research Methodology
24 Research Questions
25 Access to Participants
25 Study Area
26 Population
27 Sample Size
27 Data Collection Method
27 Questionnaire
28 Mode of Questionnaire Developments
28 Structure of The Questionnaire
28 Measurements of Organizational(Banks' Performance)
29 Measurements of HR practices
29 Translation
30 CHAPTER 4
30 Data Presentation and Analysis of General Information
30 Presentation of General Information
30 Marital status
31 Marital Status
32 Gender Distribution of Employees
32 Sex
32 Sex
33 Designation of Employee
33 Designation
34 Designation
35 Number of Years employee has served in the Bank
35 Number of Years
36 Number of Years Put in
37 Age Distribution of Respondents
37 Age Group
37 Age of Respondents
38 Educational Qualification of Respondents
38 Educational Level
39 Qualificational of Repondents
41 Repondents of Perceptional of Work Condition
41 Description Statistics for Regression to Determine Significant Correlation Between Variable(x)Number of Years Put in and (y) My Work Conditions are Good
41 Model Summary for Regression to Determine Signifıcant Correlation Between Variable (x) Number of Years Put in and (y) My work Conditions are Good
42 Coefficient Summary to Determine the Significant Correlation Between Variable(x)Number of Years Put in and (y) My Work Conditions are Good
42 Graph 1 Dependent Varibale: Number of Years Put in
43 The Recruitment and Selection Processes in the Organizational are Impartial
43 Descriptive statistics for regression to determine significant correlation between variable (x) Number of Years Put in and (y) The Recruitment and Selection Processes in this Organization are Impartial
43 Model Summary for Regression to Determine significant correlation Between Variable (x) Number of Years Put in and (y) The Recruitment and Selection Processes in this Organization are Impartial
44 Coefficient Summary to Determine the Significant Corelation Between Variable (x) Number of Years Put in and (y) The Recruitment and Selection Processes In This Organization are Impartial
44 Graph 2 Dependent Variable: Number of Years Put in
45 All Appointment in this Organization are Based on Merit
45 Descriptive Statistics for Regression to Determine Significant Correlation Between Variable (x) Number of Years Put in and (y) All Appointment In This Organization are Based On Merit
46 Dependent Varibale: Number of Years Put in
47 The Organization has Provided Me with Training Opportunities Enabling Me to Extend My Range of Skill and Abilities
47 Descriptive Statistics for Regression to Determine Significant Correlation Between Varibale (x) Number of Years Put in and (y) This Organization has Provided Me with Traning Opportunities Enabling Me to Extend My Range of Skills and Abilities
47 Model Summary for Regression to Determines Significant Correlation Between Variable (x) Number of Years Put in and (y) This Organization has Provided Me with Traning Opportunities Enabling Me to Extend My Range of Skills and Abilities
48 Coefficient for Regression to Determines Signicant Correlation Between(x) Number of Years Put in and (y) This Organization has Provided me with Traning Opportunities Enabling Me to Extend My Range of Skills and Abilities
49 Graph 4 Depandent Varibale: Number of Years Put in
49 This Oragnization is Committed to Training and Development of its Employees
49 Descripive Statistics for Regression to Determines Significant Correlation Between Variable (x)Age of Respondent and (y) This Organization is Commited to the traning and Development of its Employees
50 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) This Organization is Committed to Tranning and Development of its Employees
50 Coefficient for Regression to Determine Significant Correlation Between Variable (x)Age of Respondent and (y) This organization is Committed to the Training and Development of its Employees
51 Graph 5 Dependent Variable : Age of Respondents
52 My Salary/Wage is Fair Considering what Other People are Paid
52 Descriptive Statistics for Regression to Determine Significant Correlation Between Varibale(x) Age of Respondent and (y) My Salary/Wage is Fair Considering what Other People are Paid
52 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) My Salay /Wage is Fair Considering what Other People are Paid
53 Coefficient for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) My Salary /Wage is Fair Considering what other People are Paid
54 Graph 6 Dependent Variable : Age of Repondent
54 The Amount of Support and Guidance I Recieve from My Supervisor is Worthwhile
54 Descriptive Statistics for Regression to Determine Significant Correlation Between Varibale (x) Age of Respondents and (y) The Amount of Support and Guidance I Receive From My Supervisor is Worth while
55 Model Summary for Regression to Determines Significant Correlation Between Variable(x) Age of Respondents and (y) The Amount of Support and Guidance I Receive From My Supervisor is Worth While
55 Dependent Variable: Age of Respondent
57 The Amount of Independent Thought and Action I can Exercise on My Job is Fair
57 Descriptive Statisstics for Regression to Determines Significant Correlation Between Variable (x )Age of Respondent and (y) The Amount of Independent Thought and Action I can Exercise on My Job is Fair
58 Coefficients for Regression to Determine Significant Correlation Between Variable(x) Age of Repondent and (y) The Amount of Independent Thought and Action I can Exercise on My Job is Fair
58 Dependent Varibale: Age of Respondents
59 The Overall Quality of Supervision I Receive in My Work is Fair
59 Descriptive Statistics for Regression to Determine Significant Correlation Between Varible (x) Age of Respondents and (y) The Overall Quality of Supervision I Receive in My work is Fair
59 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) The Overall Quality of Supervision I Receive in My Work is Fair
60 Coefficients for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) The Overall Quality of Supervision I Receive in My Work is Fair
61 Graph 9 Dependent Variable: Age of Respondents
61 I am Willing to Put in a Great Deal of Effort Beyond that Normally Expected in order to Help the Organization be Successful
61 Descriptive Statistics for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondents and (y) I am willing to put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful
62 Model Summary for Regression to Determine Significant Correlation Between Variable(x) Qualification of Respondent and (y) I am Willing to Put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful
62 Coefficients for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondent and (y) I am Willing to Put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful
62 The coefficient for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondent and (y) I am willing to Put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful
62 The coefficient for Regression to Determine Signifıcant Correlation Between Variable (x) Qualification of Respondent and (y) I am Willing to Put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful
63 Graph 10 Dependent Variable: Qualification of Respondent
63 Feel Very Little Loyalty to this Organization
63 Descriptive Statistics for Regression to Determine Significant Correlation Between Variable(x) Qualification of Respondent and (y) I feel very Little Loyalty to this Organization
64 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondent and (y) I feel Very Little Loyalty to this Organization
64 Coefficients for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondent and (y) I Feel Very Little Loyalty to this Organization
65 Dependent Variable: Qualification of Respondents
65 I would Accept Almost any Type of Job Assignment in Order to Keep Working for this Organization
65 Descriptive Statistics for Regression to Determines Significant Correlation Between Variable(x) Qualification of Respondent and (y) I would accept almost any type of Job Assignment in Order to Kep Working for this Organization
66 Model Summary for Regression to Determine Significance Correlation between Variable (x) Qualification of Respondent and (y) I would Accept Almost any Type of Job Assignment in Order to Keep Working
66 Coefficient for Regression to Determine Significantly Correlation Between Variable(x) Qualification of Respondent and (y) I Would Accept Almost any Type of Job Assignment in the Order to Keep Working for this Organization
67 Graph 12 Dependent Variable: Qualification of Respondents
67 I Find My Values and Organization's Value is Similar
67 Descriptive Statistics for Regression to Determine Signıcant Correlation Between Variable (x) Qualification of Respondents and (y) I Find that My Values and Organization's Value are Similar
68 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondents (y) I Find that Values and Organization's Value are Similar
69 Dependent Variable: Qualification of Respondents
69 There's not too much to be gained by sticking with this organization indefinitely
69 Description Statistics for Regression to Determines Significant Correlation Between Variable (x)Qualification of Respondents and (y) There is not too much to be Gained By Sticking With this Organization Indefinitely
70 Model Summary for Regression to Determine Significant Correlation Between Variable(x) Qualification of Respondents and (y) There is not too much to be Gained By Striking with this Organization Indefinitely
70 Coefficients for Regression to Determine Significant Correlation between Variable(x) Qualification of Respondents and (y) there is not too much to be gained By Sticking with this Organization Indefinitely
71 Graph 14 Dependent Variable: Qualification of Respondents
72 CHAPTER 5
72 CONCLUSION AND RECOMMENDATION
75 Limitation and Future Research
76 REFERENCES
Özet: 'ABSTRACT In recent years, the Turkish Republic of North Cyprus has rapidly developed in to a multicultural economy with the entry of foreign ideas and different ways of doing things, in respect to the advancement in the internet and the technologies that come with it. As many organizations globally are faced with the challenge of performance, managers are under the pressure to address the increasing completion in the global market. It is against this bases that this study will attempt to examine the impact of Human Resource Management practices and its outcomes on organizational performance in private sector banks in TRNC. For the purpose of this research, data were collected from employees to know their perceptions about Human Resource Management practices and their outcomes through structured questionnaire. The sample size of the respondents was consisted of 335 employees of different departments and various branches of two private sector banks in TRNC. Statistical package for social science (SPSS) was used for various analysis of this research. Human Resource Management practices were discovered to be a significant predictor of job satisfaction, employee commitment and retention. One of the strongest determinants of employee satisfaction was attributed to compensation and social benefits, while employee commitment is closely related to compensation and benefits, recruitment & selection and training and development. Compensation and social benefits, performance appraisal, and training and development were positively related to employee retention. In a nutshell, the findings of the study have proven that when an organization adopt good HRM practices, it outcomes will lead to a better organizational performance. Key Words: Human Resource Management Practices, Organizational Performance, Organizational Commitment, TRNC Private Banks '
Materyal türü: Thesis

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Includes references (75-78 p.)

'ABSTRACT In recent years, the Turkish Republic of North Cyprus has rapidly developed in to a multicultural economy with the entry of foreign ideas and different ways of doing things, in respect to the advancement in the internet and the technologies that come with it. As many organizations globally are faced with the challenge of performance, managers are under the pressure to address the increasing completion in the global market. It is against this bases that this study will attempt to examine the impact of Human Resource Management practices and its outcomes on organizational performance in private sector banks in TRNC. For the purpose of this research, data were collected from employees to know their perceptions about Human Resource Management practices and their outcomes through structured questionnaire. The sample size of the respondents was consisted of 335 employees of different departments and various branches of two private sector banks in TRNC. Statistical package for social science (SPSS) was used for various analysis of this research. Human Resource Management practices were discovered to be a significant predictor of job satisfaction, employee commitment and retention. One of the strongest determinants of employee satisfaction was attributed to compensation and social benefits, while employee commitment is closely related to compensation and benefits, recruitment & selection and training and development. Compensation and social benefits, performance appraisal, and training and development were positively related to employee retention. In a nutshell, the findings of the study have proven that when an organization adopt good HRM practices, it outcomes will lead to a better organizational performance. Key Words: Human Resource Management Practices, Organizational Performance, Organizational Commitment, TRNC Private Banks '

CHAPTER 1

1 LITERATURE REVIEW

8 Human Resource (HR) and Human Resource Managament (HRM)

10 Strategic Human Resource Management

11 Job Satisfaction

12 Organizational Commitment

14 Motivation

14 Training and Development

17 Recruitment and Selection

19 Compensation

21 Performance Evaluation

22 Promotional Practices

24 Chapter 3

24 Research Methodology

24 Research Questions

25 Access to Participants

25 Study Area

26 Population

27 Sample Size

27 Data Collection Method

27 Questionnaire

28 Mode of Questionnaire Developments

28 Structure of The Questionnaire

28 Measurements of Organizational(Banks' Performance)

29 Measurements of HR practices

29 Translation

30 CHAPTER 4

30 Data Presentation and Analysis of General Information

30 Presentation of General Information

30 Marital status

31 Marital Status

32 Gender Distribution of Employees

32 Sex

32 Sex

33 Designation of Employee

33 Designation

34 Designation

35 Number of Years employee has served in the Bank

35 Number of Years

36 Number of Years Put in

37 Age Distribution of Respondents

37 Age Group

37 Age of Respondents

38 Educational Qualification of Respondents

38 Educational Level

39 Qualificational of Repondents

41 Repondents of Perceptional of Work Condition

41 Description Statistics for Regression to Determine Significant Correlation Between Variable(x)Number of Years Put in and (y) My Work Conditions are Good

41 Model Summary for Regression to Determine Signifıcant Correlation Between Variable (x) Number of Years Put in and (y) My work Conditions are Good

42 Coefficient Summary to Determine the Significant Correlation Between Variable(x)Number of Years Put in and (y) My Work Conditions are Good

42 Graph 1 Dependent Varibale: Number of Years Put in

43 The Recruitment and Selection Processes in the Organizational are Impartial

43 Descriptive statistics for regression to determine significant correlation between variable (x) Number of Years Put in and (y) The Recruitment and Selection Processes in this Organization are Impartial

43 Model Summary for Regression to Determine significant correlation Between Variable (x) Number of Years Put in and (y) The Recruitment and Selection Processes in this Organization are Impartial

44 Coefficient Summary to Determine the Significant Corelation Between Variable (x) Number of Years Put in and (y) The Recruitment and Selection Processes In This Organization are Impartial

44 Graph 2 Dependent Variable: Number of Years Put in

45 All Appointment in this Organization are Based on Merit

45 Descriptive Statistics for Regression to Determine Significant Correlation Between Variable (x) Number of Years Put in and (y) All Appointment In This Organization are Based On Merit

46 Dependent Varibale: Number of Years Put in

47 The Organization has Provided Me with Training Opportunities Enabling Me to Extend My Range of Skill and Abilities

47 Descriptive Statistics for Regression to Determine Significant Correlation Between Varibale (x) Number of Years Put in and (y) This Organization has Provided Me with Traning Opportunities Enabling Me to Extend My Range of Skills and Abilities

47 Model Summary for Regression to Determines Significant Correlation Between Variable (x) Number of Years Put in and (y) This Organization has Provided Me with Traning Opportunities Enabling Me to Extend My Range of Skills and Abilities

48 Coefficient for Regression to Determines Signicant Correlation Between(x) Number of Years Put in and (y) This Organization has Provided me with Traning Opportunities Enabling Me to Extend My Range of Skills and Abilities

49 Graph 4 Depandent Varibale: Number of Years Put in

49 This Oragnization is Committed to Training and Development of its Employees

49 Descripive Statistics for Regression to Determines Significant Correlation Between Variable (x)Age of Respondent and (y) This Organization is Commited to the traning and Development of its Employees

50 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) This Organization is Committed to Tranning and Development of its Employees

50 Coefficient for Regression to Determine Significant Correlation Between Variable (x)Age of Respondent and (y) This organization is Committed to the Training and Development of its Employees

51 Graph 5 Dependent Variable : Age of Respondents

52 My Salary/Wage is Fair Considering what Other People are Paid

52 Descriptive Statistics for Regression to Determine Significant Correlation Between Varibale(x) Age of Respondent and (y) My Salary/Wage is Fair Considering what Other People are Paid

52 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) My Salay /Wage is Fair Considering what Other People are Paid

53 Coefficient for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) My Salary /Wage is Fair Considering what other People are Paid

54 Graph 6 Dependent Variable : Age of Repondent

54 The Amount of Support and Guidance I Recieve from My Supervisor is Worthwhile

54 Descriptive Statistics for Regression to Determine Significant Correlation Between Varibale (x) Age of Respondents and (y) The Amount of Support and Guidance I Receive From My Supervisor is Worth while

55 Model Summary for Regression to Determines Significant Correlation Between Variable(x) Age of Respondents and (y) The Amount of Support and Guidance I Receive From My Supervisor is Worth While

55 Dependent Variable: Age of Respondent

57 The Amount of Independent Thought and Action I can Exercise on My Job is Fair

57 Descriptive Statisstics for Regression to Determines Significant Correlation Between Variable (x )Age of Respondent and (y) The Amount of Independent Thought and Action I can Exercise on My Job is Fair

58 Coefficients for Regression to Determine Significant Correlation Between Variable(x) Age of Repondent and (y) The Amount of Independent Thought and Action I can Exercise on My Job is Fair

58 Dependent Varibale: Age of Respondents

59 The Overall Quality of Supervision I Receive in My Work is Fair

59 Descriptive Statistics for Regression to Determine Significant Correlation Between Varible (x) Age of Respondents and (y) The Overall Quality of Supervision I Receive in My work is Fair

59 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) The Overall Quality of Supervision I Receive in My Work is Fair

60 Coefficients for Regression to Determine Significant Correlation Between Variable (x) Age of Respondent and (y) The Overall Quality of Supervision I Receive in My Work is Fair

61 Graph 9 Dependent Variable: Age of Respondents

61 I am Willing to Put in a Great Deal of Effort Beyond that Normally Expected in order to Help the Organization be Successful

61 Descriptive Statistics for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondents and (y) I am willing to put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful

62 Model Summary for Regression to Determine Significant Correlation Between Variable(x) Qualification of Respondent and (y) I am Willing to Put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful

62 Coefficients for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondent and (y) I am Willing to Put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful

62 The coefficient for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondent and (y) I am willing to Put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful

62 The coefficient for Regression to Determine Signifıcant Correlation Between Variable (x) Qualification of Respondent and (y) I am Willing to Put in a Great Deal of Effort Beyond that Normally Expected in Order to Help the Organization be Successful

63 Graph 10 Dependent Variable: Qualification of Respondent

63 Feel Very Little Loyalty to this Organization

63 Descriptive Statistics for Regression to Determine Significant Correlation Between Variable(x) Qualification of Respondent and (y) I feel very Little Loyalty to this Organization

64 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondent and (y) I feel Very Little Loyalty to this Organization

64 Coefficients for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondent and (y) I Feel Very Little Loyalty to this Organization

65 Dependent Variable: Qualification of Respondents

65 I would Accept Almost any Type of Job Assignment in Order to Keep Working for this Organization

65 Descriptive Statistics for Regression to Determines Significant Correlation Between Variable(x) Qualification of Respondent and (y) I would accept almost any type of Job Assignment in Order to Kep Working for this Organization

66 Model Summary for Regression to Determine Significance Correlation between Variable (x) Qualification of Respondent and (y) I would Accept Almost any Type of Job Assignment in Order to Keep Working

66 Coefficient for Regression to Determine Significantly Correlation Between Variable(x) Qualification of Respondent and (y) I Would Accept Almost any Type of Job Assignment in the Order to Keep Working for this Organization

67 Graph 12 Dependent Variable: Qualification of Respondents

67 I Find My Values and Organization's Value is Similar

67 Descriptive Statistics for Regression to Determine Signıcant Correlation Between Variable (x) Qualification of Respondents and (y) I Find that My Values and Organization's Value are Similar

68 Model Summary for Regression to Determine Significant Correlation Between Variable (x) Qualification of Respondents (y) I Find that Values and Organization's Value are Similar

69 Dependent Variable: Qualification of Respondents

69 There's not too much to be gained by sticking with this organization indefinitely

69 Description Statistics for Regression to Determines Significant Correlation Between Variable (x)Qualification of Respondents and (y) There is not too much to be Gained By Sticking With this Organization Indefinitely

70 Model Summary for Regression to Determine Significant Correlation Between Variable(x) Qualification of Respondents and (y) There is not too much to be Gained By Striking with this Organization Indefinitely

70 Coefficients for Regression to Determine Significant Correlation between Variable(x) Qualification of Respondents and (y) there is not too much to be gained By Sticking with this Organization Indefinitely

71 Graph 14 Dependent Variable: Qualification of Respondents

72 CHAPTER 5

72 CONCLUSION AND RECOMMENDATION

75 Limitation and Future Research

76 REFERENCES

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