JOB STRESS AND JOB PERFORMANCE: EXAMINING THE MODERATED EFFECT OF EMOTIONAL INTELLIGENCE IN TEXTILES INDUSTRY IN PAKISTAN/ NAVEED AHMAD; Supervisor: Mehmet YEŞİLTAŞ

Yazar: Katkıda bulunan(lar):Tanım: sheets VIII, 72; figures, tables, 30.5 cm CDİçerik türü:
  • text
Ortam türü:
  • unmediated
Taşıyıcı türü:
  • volume
Konu(lar):
Eksik içerik
1 CHAPTER ONE
1 INTRODUCTION
1 BACKGROUND
2 PROBLEM STATEMENT
3 RESEARCH QUESTIONS
3 THE AIM OF STUDY
4 THE SIGNIFICANT OF STUDY
6 RESEARCH MODEL
6 RESEARCH HYPOTHESIS
7 VARIABLE DEFINITION
8 LITERATURE REVIEW
8 INTRODUCTION
10 JOB STRESS
13 CAUSES OF JOB STRESS
14 CONSEQUENCES OF JOB TRESS
15 JOB STRESSORS
18 JOB PERFORMANCE
22 EMOTIONAL INTELLIGENCE
25 EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE
27 EMOTIONAL INTELLIGENCE AND WORK STRESS
29 RELATIONSHIP BETWEEN JOB STRESS, PERFORMANCE AND EMOTIONAL INTELLIGENCE
30 EMOTIONAL INTELLIGENCE AS A MODERATOR
34 CHAPTER THREE
34 METHODOLOGY
34 THE STUDY METHODOLOGY
35 DESIGN
35 POPULATION AND SAMPLING
36 TYPE OF RESEARCH MODEL
36 MEASURE
36 MEASURE OF JOB STRESS
37 MEASURES OF EMOTIONAL INTELLIGENCE
37 MEASURE OF JOB PERFORMANCE
38 CHAPTER FOUR
38 DATA ANALYSIS
38 INTRODUCTION
38 RELIABILITY TEST
39 MEAN AND STANDARD DEVIATION
40 BIVARIATE CORRELATION
40 JOB STRESS AND JOB PERFORMANCE
41 EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE
42 REGRESSION ANALYSIS
42 THE EFFECT OF OF JOB STRESS ON JOB PERFORMANCE
44 THE EFFECT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE
45 THE MODERATOR EFFECT OF EMOTIONAL INTELLIGENCE
48 FINDINGS
48 RELIABILITY TEST RESULT
48 THE EFFECT OF JOB STRESS ON JOB PERFORMANCE
49 THE EFFECT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE
49 THE INTERACTION EFFECT OF JOB PERFORMANCE
50 CHAPTER SIX
50 CONCLUSION, LIMITATION, RECOMMENDATION
50 CONCLUSION
51 LIMITATION OF STUDY
51 RECOMMENDATION FOR FURTHER STUDIES
70 APPENDIX
70 QUESTIONNAIRE
Tez notu: Thesis (MBA) - CYPRUS INTERNATIONAL UNIVERSITY INSTITUTE OF GRADUATE STUDENTS AND RESEARCH Business Administration Department Özet: ABSTRACT This research has carried out an analysis of the relationship and effect of job stress and job performance by analyzing the moderated effect of emotional intelligence among employees in a textile company in Pakistan. The population of the study is the administrative staff of the company that is equal to 500 employees. According to the sample size calculator, the researcher needs to have a sample size of 217. So the researcher has provided 300 questionnaires and distributed them by a simple random sampling method. The number of 238 questionnaires returned, which is almost 79% of the total distributed questionnaires. Out of 238 questionnaires, 23 questionnaires contain missing data and found to be redundant. So finally, 215 questionnaires are recognized valid to use for the following analysis. The study has benefited from a bivariate correlation test and regression analysis to observe the relationship and impact of stress at workplace and emotional intelligence and job performance. The moderated effect of emotional intelligence is also analyzed. The study result unveils that there is a negative significant relationship between job stress and job performance (β= -.332**, P<0.05), It means low stressed employees have higher job performance levels comparing to high job stressed employees. It is also uncovered that emotional intelligence has a positive effect on job performance (β= .179**, P<0.05). It implies that employees with high emotional intelligence shows higher performance levels. Moreover, emotional intelligence moderates the relationship (β= .093**, P<0.05). It signifies high emotional intelligence facilitates maintaining the level of job performance in a high job stressed environment. Keywords: Job Stress, Job Performance, Emotional Intelligence
Materyal türü: Thesis
Mevcut
Materyal türü Geçerli Kütüphane Koleksiyon Yer Numarası Kopya numarası Durum Notlar İade tarihi Barkod Materyal Ayırtmaları
Thesis Thesis CIU LIBRARY Tez Koleksiyonu Tez Koleksiyonu YL 1755 A46 2020 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department T1953
Thesis Thesis CIU LIBRARY Depo Tez Koleksiyonu YL 3651 A46 2020 (Rafa gözat(Aşağıda açılır)) C.1 Kullanılabilir Business Adminstration Department T4121
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Thesis (MBA) - CYPRUS INTERNATIONAL UNIVERSITY INSTITUTE OF GRADUATE STUDENTS AND RESEARCH Business Administration Department

Includes REFERENCES: sheets 53-69

ABSTRACT This research has carried out an analysis of the relationship and effect of job stress and job performance by analyzing the moderated effect of emotional intelligence among employees in a textile company in Pakistan. The population of the study is the administrative staff of the company that is equal to 500 employees. According to the sample size calculator, the researcher needs to have a sample size of 217. So the researcher has provided 300 questionnaires and distributed them by a simple random sampling method. The number of 238 questionnaires returned, which is almost 79% of the total distributed questionnaires. Out of 238 questionnaires, 23 questionnaires contain missing data and found to be redundant. So finally, 215 questionnaires are recognized valid to use for the following analysis. The study has benefited from a bivariate correlation test and regression analysis to observe the relationship and impact of stress at workplace and emotional intelligence and job performance. The moderated effect of emotional intelligence is also analyzed. The study result unveils that there is a negative significant relationship between job stress and job performance (β= -.332**, P<0.05), It means low stressed employees have higher job performance levels comparing to high job stressed employees. It is also uncovered that emotional intelligence has a positive effect on job performance (β= .179**, P<0.05). It implies that employees with high emotional intelligence shows higher performance levels. Moreover, emotional intelligence moderates the relationship (β= .093**, P<0.05). It signifies high emotional intelligence facilitates maintaining the level of job performance in a high job stressed environment. Keywords: Job Stress, Job Performance, Emotional Intelligence

1 CHAPTER ONE

1 INTRODUCTION

1 BACKGROUND

2 PROBLEM STATEMENT

3 RESEARCH QUESTIONS

3 THE AIM OF STUDY

4 THE SIGNIFICANT OF STUDY

6 RESEARCH MODEL

6 RESEARCH HYPOTHESIS

7 VARIABLE DEFINITION

8 LITERATURE REVIEW

8 INTRODUCTION

10 JOB STRESS

13 CAUSES OF JOB STRESS

14 CONSEQUENCES OF JOB TRESS

15 JOB STRESSORS

18 JOB PERFORMANCE

22 EMOTIONAL INTELLIGENCE

25 EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE

27 EMOTIONAL INTELLIGENCE AND WORK STRESS

29 RELATIONSHIP BETWEEN JOB STRESS, PERFORMANCE AND EMOTIONAL INTELLIGENCE

30 EMOTIONAL INTELLIGENCE AS A MODERATOR

34 CHAPTER THREE

34 METHODOLOGY

34 THE STUDY METHODOLOGY

35 DESIGN

35 POPULATION AND SAMPLING

36 TYPE OF RESEARCH MODEL

36 MEASURE

36 MEASURE OF JOB STRESS

37 MEASURES OF EMOTIONAL INTELLIGENCE

37 MEASURE OF JOB PERFORMANCE

38 CHAPTER FOUR

38 DATA ANALYSIS

38 INTRODUCTION

38 RELIABILITY TEST

39 MEAN AND STANDARD DEVIATION

40 BIVARIATE CORRELATION

40 JOB STRESS AND JOB PERFORMANCE

41 EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE

42 REGRESSION ANALYSIS

42 THE EFFECT OF OF JOB STRESS ON JOB PERFORMANCE

44 THE EFFECT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE

45 THE MODERATOR EFFECT OF EMOTIONAL INTELLIGENCE

48 FINDINGS

48 RELIABILITY TEST RESULT

48 THE EFFECT OF JOB STRESS ON JOB PERFORMANCE

49 THE EFFECT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE

49 THE INTERACTION EFFECT OF JOB PERFORMANCE

50 CHAPTER SIX

50 CONCLUSION, LIMITATION, RECOMMENDATION

50 CONCLUSION

51 LIMITATION OF STUDY

51 RECOMMENDATION FOR FURTHER STUDIES

70 APPENDIX

70 QUESTIONNAIRE

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