THE EFFECT OF CONFLICT MANAGEMENT STYLES ON ORGANIZATIONAL COMMITMENT / CARINE NGWENCHA ASOH; SUPERVISOR: ASSOC. PROF. DR. SHIVA ILKHANIZADEH

Yazar: Katkıda bulunan(lar):Dil: İngilizce 2022Tanım: ix, 59 sheets; 31 cm. Includes CDİçerik türü:
  • text
Ortam türü:
  • unmediated
Taşıyıcı türü:
  • volume
Diğer başlık:
  • A CASE STUDY OF BANK EMPLOYEES IN CAMEROON
Konu(lar): Tez notu: Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department Özet: ABSTRACT Conflict has been identified as an inevitable element of human existence, organizational conflict inclusive. Conflict management thus becomes a panacea to curbing the negative effects of conflict, especially in a sensitive place like the banking sector. This study examined the effect of conflict management styles on organizational commitment among Cameroonian bank employees. The study aimed to find out the conflict management styles that can enhance organizational commitment. Participants in the study were bank employees drawn from 10 different banks in Yaoundé, Cameroon. Questionnaire was used as instrument for data collection. After the analysis, the outcome of the study revealed the following: accommodating, cooperative and compromise styles of conflict management all have significant positive effects on organizational commitment (OC). However, there is no significant effect between forcing and avoiding styles on OC. Following these findings, it was, among others, recommended that it is important for management and stakeholders in banks in Cameroon to ensure that different conflict management styles are communicated to every employee in their organization through training and retraining. Suggestions for further studies were also made. Keywords: Bank, Cameroon, Conflict, Conflict Management Styles, Organizational Commitment.
Materyal türü: Thesis
Mevcut
Materyal türü Geçerli Kütüphane Koleksiyon Yer Numarası Durum Notlar İade tarihi Barkod Materyal Ayırtmaları
Thesis Thesis CIU LIBRARY Tez Koleksiyonu Tez Koleksiyonu YL 2779 A76 2022 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Tourism and Hotel Management Department T3118
Suppl. CD Suppl. CD CIU LIBRARY Görsel İşitsel YL 2779 A76 2022 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Tourism and Hotel Management Department CDT3118
Toplam ayırtılanlar: 0

Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department

Includes bibliography (sheets 45-55)

ABSTRACT
Conflict has been identified as an inevitable element of human existence,
organizational conflict inclusive. Conflict management thus becomes a panacea to
curbing the negative effects of conflict, especially in a sensitive place like the banking
sector. This study examined the effect of conflict management styles on organizational
commitment among Cameroonian bank employees. The study aimed to find out the
conflict management styles that can enhance organizational commitment. Participants
in the study were bank employees drawn from 10 different banks in Yaoundé,
Cameroon. Questionnaire was used as instrument for data collection. After the
analysis, the outcome of the study revealed the following: accommodating,
cooperative and compromise styles of conflict management all have significant
positive effects on organizational commitment (OC). However, there is no significant
effect between forcing and avoiding styles on OC. Following these findings, it was,
among others, recommended that it is important for management and stakeholders in
banks in Cameroon to ensure that different conflict management styles are
communicated to every employee in their organization through training and retraining.
Suggestions for further studies were also made.
Keywords: Bank, Cameroon, Conflict, Conflict Management Styles, Organizational
Commitment.

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