EFFECT OF MASLACH’S THREE DIMENSIONS OF BURNOUT ON JOB SATISFACTION IN THE NIGERIAN BANKING SECTOR / KABIRAT ADEOLA EWEJE; SUPERVISOR: Dr. HOMAYOUN PASHA SAFAVI

Katkıda bulunan(lar):Dil: İngilizce 2023Tanım: viii, 65 sheets; 31 cm. 1 CD-ROMİçerik türü:
  • text
Ortam türü:
  • unmediated
Taşıyıcı türü:
  • volume
Konu(lar): Tez notu: Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department Özet: ABSTRACT Job burnout remains a persistent problem that continues to threaten the wellbeing and efficiency of organization employees. Considering the chaotic and demanding environment of the banking sector, this study therefore aims to evaluate the effect of Maslach’s dimensions; depersonalization, depersonalization and emotional exhaustion on job satisfaction in the Nigerian banking sector. Three hundred and eighty five (385) responses were collected from Nigerian bank employees who were selected through snowball sampling technique. Correlation, linear regression analysis and hypothesis testing was used to test the relationship between depersonalization, personal accomplishment, emotional exhaustion and job satisfaction. The study found a negative correlation between the emotional exhaustion and depersonalization with Job satisfaction. Personal accomplishment on the other hand positively correlates with job satisfaction. Therefore, bank human resource managers must endeavor to boost employees personal accomplishment through a reward and benefit model while ensuring that the emotional exhaustion and depersonalization of the employees are kept at a minimal in order to ensure a happy work environment. Keywords: Burnout, Depersonalization, Emotional Exhaustion, Job Satisfaction, Personal Accomplishment.
Materyal türü: Thesis
Mevcut
Materyal türü Geçerli Kütüphane Koleksiyon Yer Numarası Durum Notlar İade tarihi Barkod Materyal Ayırtmaları
Thesis Thesis CIU LIBRARY Tez Koleksiyonu Tez Koleksiyonu YL 3177 E94 2023 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department T3558
Suppl. CD Suppl. CD CIU LIBRARY Görsel İşitsel YL 3177 E94 2023 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department CDT3558
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Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes bibliography (sheets 50-62)

ABSTRACT
Job burnout remains a persistent problem that continues to threaten the wellbeing and
efficiency of organization employees. Considering the chaotic and demanding
environment of the banking sector, this study therefore aims to evaluate the effect of
Maslach’s dimensions; depersonalization, depersonalization and emotional exhaustion
on job satisfaction in the Nigerian banking sector. Three hundred and eighty five (385)
responses were collected from Nigerian bank employees who were selected through
snowball sampling technique. Correlation, linear regression analysis and hypothesis
testing was used to test the relationship between depersonalization, personal
accomplishment, emotional exhaustion and job satisfaction. The study found a
negative correlation between the emotional exhaustion and depersonalization with Job
satisfaction. Personal accomplishment on the other hand positively correlates with job
satisfaction. Therefore, bank human resource managers must endeavor to boost
employees personal accomplishment through a reward and benefit model while
ensuring that the emotional exhaustion and depersonalization of the employees are
kept at a minimal in order to ensure a happy work environment.
Keywords: Burnout, Depersonalization, Emotional Exhaustion, Job Satisfaction,
Personal Accomplishment.

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