360 degree performance appraisal Case of Ermataş LTD Nicosia Orhue Victor; Supervisor: Ertan Akün
Dil: İngilizce Yayın ayrıntıları:Nicosia Cyprus International University 2013Tanım: V, 75 p. tab., fig. 30.5 cm CDİçerik türü:- text
- unmediated
- volume
Thesis
| Materyal türü | Geçerli Kütüphane | Koleksiyon | Yer Numarası | Durum | Notlar | İade tarihi | Barkod | Materyal Ayırtmaları | |
|---|---|---|---|---|---|---|---|---|---|
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Thesis
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CIU LIBRARY Tez Koleksiyonu | Tez Koleksiyonu | YL 372 V43 2013 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Engineering management Department | T404 |
CIU LIBRARY raflarına göz atılıyor, Raftaki konumu: Tez Koleksiyonu, Koleksiyon: Tez Koleksiyonu Raf tarayıcısını kapatın(Raf tarayıcısını kapatır)
Includes CD
Includes references (62-68 p.)
Includes appendix (68-75 p.)
'ABSTRACT Performance management is very crucial to the success of any organization. For any organization to be able to achieve its set out goals and objectives, employees are required to be able to perform at an optimum level. The use of 360 Degree Performance Appraisal as a tool for measuring performance continue to be on the increase, used with caution and aligned with organizational goals can provide meaningful information for both the organization and individuals involved. The purpose of this thesis was to plan and implement a 360 degree performance appraisal, ascertain staffs awareness of 360 Degree Performance appraisal process, and also access the efficiency of the appraisal process based on employee's preference. The thesis was based on two hypotheses, if there is significant difference between employee ratings of 360 degree performance appraisal and efficiency in the performance appraisal, and performance rating has a strong impact on the overall performance appraisal efficiency. Key words: Performance management, 360 degree performance appraisal, performance, efficiency '
1 CHAPTER ONE
1 INTRODUCTION
3 CHAPTER TWO
3 LITERATURE REVIEW
3 INTRODUCTION
3 CHAPTER TWO
3 LITERATURE REVIEW
1 INTRODUCTION
3 CHAPTER TWO
3 LITERATURE REVIEW
3 INTRODUCTION
5 PERFROMANCE MANAGEMENT
6 OBJECTIVE OF PERFORMANCE MANAGEMENT
7 PERFORMANCE APPRAISAL
8 HISTORY OF 360 DEGREE PERFORMANCE APPRAISALS
9 360 DEGREE PERFORMNACE APPRAISAL SYSTEM
12 RELEVANCE OF 360 DEGREE FEEDBACK EVALUATIONS
14 BENEFITS OF 360 DEGREE APPRAISAL MODEL
14 EMPLOYEES
14 SUPERVISOR
14 TEAM MEMBER
15 LEADER AND MANAGER
15 VALUE SYSTEM
15 COMPETITIVE ADVANTAGES
15 IMPROVED CUSTOMER SERVICE
15 PERFORMANCE APPRAISAL AND ORGANIZATION CULTURE
17 SOURCES OF 360 DEGREE APPRAISAL RATING
17 SUPERRIOR RATINGS
18 SELF RATINGS
19 SELF RATINGS
19 PEER RATINGS
2O SUBORDINATE RATINGS
21 CUSTOMER RATINGS
21 PERFORMANCE DIMENSION
22 CHAPTER THREE
22 REASEARCH METHOD
22 INTRODUCTION
22 RESEARCH METHODOLOGY
23 THE PRIMARY DATA ANALYSIS APPROACH
24 RELIAHABILITY AND VALIDITY OF THE SURVEY INSTRUMENT
26 SMALL BUSINESS IN NORTH CYPRUS
27 COMPARSION OF 360 DEGREE PERFORMANCE APPRAISAL PROCESS
30 CHAPTER FOUR
30 CASE STUDY AT ERMATAS LTD NICOSIA
30 ABOUT ERMATAS LTD
30 PERFORMANCE MANAGEMENT PROCESS AT ERMATAS
30 ESTABLISHING 360 DEGREE PERFORMANCE OBJECTIVE
31 360 DEGREE APPRAISAL AT ERMATAS
32 CASE STUDY
32 STUDY INSTRUMENT AND MEASUREMENT
33 SCALE
33 CHAPTER FIVE
34 DATA ANALYSIS AND RESULTS
34 DESCRIPTIVE STATISTICS
34 AWARENESS OF 360 DEGREE PERFORMANCE APPRAISALS
36 PARTICIPATION IN PREVIOUS 360 DEGREE PERFORMANCE APPRAISALS PROCESS
37 RESPONDENTS AWARENESS OF 360 DEGREE PERFORMANCE APPRAISAL
39 RESPONDENTS PARTICIPATION IN PREVIOUS APPRAISAL PROCESS
40 CROSS TABULATION OF RESPONDENTS AWARENESS OF 360 DEGREE APPRAISAL PROCESS
40 CROSS TABULATION OF RESPONDENTS AWARENESS OF 360 DEGREE PERFORMANCE APPRAISAL PROCESS
42 KNOWLEDGE AND SKILL
43 COMMUNICATION
45 JOB PERFORMANCE
45 WORKING WITH OTHER
46 TRADITIONAL VERSUS 360 DEGREE FEEDBACK PERFORMANCE APPRAISAL
46 EFFICIENCY OF THE 360 DEGREE APPRAISAL PROCESS
47 INFERENCE
47 CHAPTER SIX
53 CONCLUSION
60 RECOMMENDATION
62 REFERENCES
68 APPENDIX